FREE SHIPPING ON DOMESTIC ORDERS OVER $75!

FAQ

 

SHIPPING + DELIVERY INFO

WHAT IS YOUR TURNAROUND?

Due to the handmade nature of all items in our shop, our turnaround is approximately 1-3 weeks, unless otherwise indicated.  Although, we work diligently to get orders fulfilled as quickly as possible. 

Please note that PRE-ORDER items can take up to 5 weeks for processing, most listings will have approximate shipping dates available.  However if you are unsure, please email us prior to placing your order.


WHAT DOES AWAITING FULFILLMENT MEAN?

"Awaiting Fulfillment," means that your order/payment has been receive and is currently being processed.  All items are handmade to order (please note turnaround listed above).  Once your order has been fulfilled, your order status will change to "Shipped," and all tracking information will be submitted via email.

If your order contains multiple items, you may receive multiple shipments - however, each shipment will have a separate email notification/tracking number.

If your order contains a standard item AND a pre-order item, the order will ship when both items are complete and ready for shipment.

WHERE IS MY ORDER BEING SHIPPED FROM?

Most orders are fulfilled in house and shipped from Nashville, TN.  Although some of our products (i.e, blankets, tumblers, leggings) are printed/fulfilled by one of our USA based fulfillment centers.

 

HOW IS MY ORDER SHIPPED?

Packages are shipped primarily through USPS via First Class Parcel or Priority Mail.  Some packages are picked up by UPS/DHL and are then forward to USPS for final delivery.  Once you receive your tracking email, please follow it closely.  Emory Lane is not responsible for lost packages that show a delivered status.

Delivery dates are not guaranteed.  We are not responsible for delays in transit once the package has left one of our facilities.  Insurance is available upon request on all packages and MUST be issued prior to shipment.

DO YOU SHIP INTERNATIONALLY?

Yes, we do ship worldwide!  Please contact us prior to placing your order for a shipping quote.  International buyers will be responsible for any additional shipping fees, customs fees, duty or taxes, etc. 

Note that once shipped, international orders can take up to 8 weeks to arrive. We have no control over the speed of delivery.

 

HOW LONG WILL MY ORDER TAKE TO PROCESS?

Everything that we carry is handmade and each piece is made just for you. Please allow 1-3 weeks for your order to process before it is shipped, unless otherwise indicated (i.e. pre-orders).

WHEN WILL MY ORDER SHIP?

All orders generally ship well within our indicated turnaround. We do not ship on weekends, US holidays or holidays observed by the US Postal Service, such as President's Day, Martin Luther King Day, etc. If there are multiple items in your order, please note that some may ship separately.

HOW QUICKLY WILL I RECEIVE MY ORDER AFTER SHIPMENT?

Standard shipping generally takes an additional 3-5 business days via USPS First Class and 1-2 business days via USPS Priority Mail.


PRODUCT INFO

 

HOW DO YOUR SHIRTS FIT?

The majority of the items that we have available in our shop are unisex in size.  Having that said, if you prefer a more relaxed fit, please stick to your typical size.  If you prefer a more fitted look, we suggest sizing down. 

Some of our items are women based sizing, all information will be provided in their respective listings with size charts readily available.  Please be sure to review all listing descriptions prior to ordering.


HOW SHOULD I CARE FOR MY APPAREL?

To best preserve the integrity of your apparel, we recommend washing inside out with like colors on cold setting using a mild detergent, hang or lay flat to dry.  If using a dryer, please ensure that you use the tumble dry on a low setting.

Please avoid products that contain color safe bleach and/or stain lifters.  


CAN I ORDER A CUSTOM EMORY LANE SHIRT?

Unfortunately, at this time we are not accepting custom order/design requests for our apparel.  


ORDER CHANGES

CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?

We allow for a 24 hour cancellation period.  The request to cancel your order must be received within 24 hours of when the order has been placed.  Such requests can be sent to us via email hello@emorylaneco.com.

If the 24 hour time frame has lapsed, your order cannot be cancelled.  No exceptions.

Once an order is submitted, changes (such as shirt color/size change) cannot be made.  Please be sure to review your order thoroughly prior to submitting.


RETURNS + EXCHANGES

EXCHANGES

We do offer exchanges for apparel items in our shop.  Customer will be responsible for exchange/return shipping costs.  All additional fees will be submitted via invoice and must be paid prior to us shipping out the exchange item(s).  Exchange requests may be requested within 3 business days of delivery date shown on the shipment tracking - there will be NO exceptions.  We strongly suggest to reference our available size charts before ordering, if you need additional recommendations on sizing - please email us with your questions prior to placing your order.

To qualify for an exchange, all items must be unworn, unwashed and in their original condition. We will NOT accept items that have been worn, laundered or altered in any way.

If you'd like to exchange an item(s), please contact the Emory Lane team
HERE within 72 hours of delivery if you need to exchange an item for a different size.


RETURNS

Due to the handmade/made-to-order nature of items found in our shop, we currently do NOT accept returns.  No exceptions.

 
LIMITED EDITION DESIGNS / FINAL SALE ITEMS

All Limited Edition Designs and items marked as Final sale are not eligible for exchange/return.  These listings will be marked in the product descriptions and/or title of the item(s).


DEFECTIVE ITEM RETURNS

If an item is defective* or an error is made on our part, we will take immediate corrective action. This may include providing a refund and/or return shipping label for the faulty product(s) or providing a replacement product for the incorrect item that was received.  

*Please note that defective items include: unraveled seams and/or holes that are present upon receipt and PRIOR to being washed.  Please check all apparel items prior to washing, as we do not accept returned shirts that have been laundered.

We are NOT responsible for damaged goods at the hands of the customer - such as using scissors to open your package, and in result, creating a hole/nick on your items.

We do NOT accept returns/exchanges associated with our "GOODS," collection (i.e. home decor, blankets, drinkware, etc). The purchase of these items are considered FINAL sale unless you receive a faulty or damaged product. If your item arrives damaged, please contact us within 72 hours after receipt. 


PRINT DISCLAIMER

Colors for t-shirts may appear darker or lighter on your computer screen depending upon your computer settings. Graphic size & colors will vary according to size of shirt, variations may vary slightly from the pictures. Since each item is handmade, the exact position and placement may vary slightly.

 

COUPON CODES + PROMOTIONS

Only one discount code per order. Unless otherwise stated, codes are NOT valid on any existing discounted items and/or promotional deals.

All store credit codes are only valid 14 days from date of activation. No exceptions.

Promo/Discount codes cannot be applied to an order after it has been placed, so please make sure to include at checkout prior to submitting your order.  If you are unable to add your coupon code, please email hello@emorylaneco.com before order confirmation.


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