SHIPPING + DELIVERY INFO
WHAT IS YOUR TURNAROUND?
Due to the handmade nature of all items in our shop, our turnaround is approximately 1-3 weeks, unless otherwise indicated. Although, we work diligently to get orders fulfilled as quickly as possible.
Please note that PRE-ORDER items can take up to 5 weeks for processing, most listings will have approximate shipping dates available. However if you are unsure, please email us prior to placing your order.
WHAT DOES AWAITING FULFILLMENT MEAN?
"Awaiting Fulfillment," means that your order/payment has been receive and is currently being processed. All items are handmade to order (please note turnaround listed above). Once your order has been fulfilled, your order status will change to "Shipped," and all tracking information will be submitted via email.
If your order contains multiple items, you may receive multiple shipments - however, each shipment will have a separate email notification/tracking number.
If your order contains a standard item AND a pre-order item, the order will ship when both items are complete and ready for shipment.
WHERE IS MY ORDER BEING SHIPPED FROM?
Most orders are fulfilled in house and shipped from Nashville, TN. Although some of our products (i.e, blankets, tumblers, leggings) are printed/fulfilled by one of our USA based fulfillment centers.
HOW IS MY ORDER SHIPPED?
Packages are shipped primarily through USPS via First Class Parcel or Priority Mail. Some packages are picked up by UPS/DHL and are then forward to USPS for final delivery. Once you receive your tracking email, please follow it closely. Emory Lane is not responsible for lost packages that show a delivered status.
Delivery dates are not guaranteed. We are not responsible for delays in transit once the package has left one of our facilities. Insurance is available upon request on all packages and MUST be issued prior to shipment.
DO YOU SHIP INTERNATIONALLY?
Yes, we do ship worldwide! Please contact us prior to placing your order for a shipping quote. International buyers will be responsible for any additional shipping fees, customs fees, duty or taxes, etc.
Note that once shipped, international orders can take up to 8 weeks to arrive. We have no control over the speed of delivery.
HOW LONG WILL MY ORDER TAKE TO PROCESS?
Everything that we carry is handmade and each piece is made just for you. Please allow 1-3 weeks for your order to process before it is shipped, unless otherwise indicated (i.e. pre-orders).
WHEN WILL MY ORDER SHIP?
All orders generally ship well within our indicated turnaround. We do not ship on weekends, US holidays or holidays observed by the US Postal Service, such as President's Day, Martin Luther King Day, etc. If there are multiple items in your order, please note that some may ship separately.
HOW QUICKLY WILL I RECEIVE MY ORDER AFTER SHIPMENT?
Standard shipping generally takes an additional 3-5 business days via USPS First Class and 1-2 business days via USPS Priority Mail.