Returns + Exchanges
RETURNS + EXCHANGES
While we do not accept refunds on purchases, we will offer a SHOP CREDIT for eligible exchange items. Shop credits will be in the exact dollar amount for the purchase price. Any discounts and/or promotions used during the original transaction cannot be transferred over to a new purchase.
To qualify for an exchange, all items must be unworn, unwashed and in their original condition. We will NOT accept items that have been worn, laundered or altered in any way from the original condition from which it left our facility.
If you'd like to exchange an item(s), please contact the Emory Lane team HERE within 72 hours of delivery if you need to exchange an item for a different size. If delivery has passed the 72 hour allotted time frame, we will be unable to grant an exchange request - no exceptions.
All Limited Edition Designs and items marked as Final sale are not eligible for exchange/return. These listings will be marked in the product descriptions and/or title of the item(s).
DEFECTIVE ITEM RETURNS
We strongly recommend inspecting your item(s) immediately upon arrival. \We are NOT responsible for damaged goods at the hands of the customer - such as using scissors to open your package, and in result, creating a hole/nick on your items.
If your item arrives damaged, please contact us within 72 hours after receipt with photos and order number emailed to email@example.com
Colors for t-shirts may appear darker or lighter on your computer screen depending upon your computer settings. Graphic size & colors will vary according to size of shirt, variations may vary slightly from the pictures. Since each item is handmade, the exact position and placement may vary slightly.