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Returns + Exchanges

RETURNS + EXCHANGES

EXCHANGES

We do offer exchanges for apparel items in our shop.  Customer will be responsible for exchange/return shipping costs.  All additional fees will be submitted via invoice and must be paid prior to us shipping out the exchange item(s).  Exchange requests may be requested within 3 business days of delivery date shown on the shipment tracking - there will be NO exceptions.  We strongly suggest to reference our available size charts before ordering, if you need additional recommendations on sizing - please email us with your questions prior to placing your order.

To qualify for an exchange, all items must be unworn, unwashed and in their original condition. We will NOT accept items that have been worn, laundered or altered in any way.

If you'd like to exchange an item(s), please contact the Emory Lane team
HERE within 72 hours of delivery if you need to exchange an item for a different size.  If delivery has passed the 72 hour allotted time frame, we will be unable to grant an exchange request - no exceptions.


RETURNS

Due to the handmade/made-to-order nature of items found in our shop, we currently do NOT accept returns.  No exceptions.

 
LIMITED EDITION DESIGNS / FINAL SALE ITEMS

All Limited Edition Designs and items marked as Final sale are not eligible for exchange/return.  These listings will be marked in the product descriptions and/or title of the item(s).


DEFECTIVE ITEM RETURNS

If an item is defective* or an error is made on our part, we will take immediate corrective action. This may include providing a refund and/or return shipping label for the faulty product(s) or providing a replacement product for the incorrect item that was received.  

*Please note that defective items include: unraveled seams and/or holes that are present upon receipt and PRIOR to being washed.  Please check all apparel items prior to washing, as we do not accept returned shirts that have been laundered.

We are NOT responsible for damaged goods at the hands of the customer - such as using scissors to open your package, and in result, creating a hole/nick on your items.

We do NOT accept returns/exchanges associated with our "GOODS," collection (i.e. home decor, blankets, drinkware, etc). The purchase of these items are considered FINAL sale unless you receive a faulty or damaged product. If your item arrives damaged, please contact us within 72 hours after receipt. 


PRINT DISCLAIMER

Colors for t-shirts may appear darker or lighter on your computer screen depending upon your computer settings. Graphic size & colors will vary according to size of shirt, variations may vary slightly from the pictures. Since each item is handmade, the exact position and placement may vary slightly.

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